Frequently Asked Questions
Can I bring my dog?
Well behaved dogs are usually welcome, but please check with us first.
How do I find you?
We are located in Byford, near Hereford. Exact location information will be provided once booking is made.
Is food provided?
No, food is not provided. However all of our sites have a fridge and adequate cooking facilities.
I have to cancel. What is your refund policy?
Cancel up to 5 days before check in and get a full refund (minus service fees). Cancel within 5 days of your trip and the first night is non-refundable, but 50% of the cost for the remaining nights will be refunded. Service fees are refunded when cancellation happens before check in and within 48 hours of booking.
What should I bring?
Come prepared for an outdoor adventure! In wet weather, the paths to the sites can get muddy, so appropriate footwear is a must.
How can I pay?
We are currently upgrading our online booking system. In the meantime, please contact us and we will advise you on our payment methods currently available.